Refund and Return Policy

At Habcigars, we want you to be completely satisfied with your cigar purchase. If you have any concerns, please review our refund and return policy below:

  1. Eligibility for Returns:
    • All returns must be made by mail within 30 days of the purchase date.
    • Only unopened containers are eligible for return, except for damaged or defective products.
  2. Cigar Boxes, Bundles, and Tins:
    • All returns must be pre-authorized via email at info@habcigars.com.
    • Cigars returned without pre-authorization will be subject to a 50% restocking fee deducted from any refund (if eligible).
    • If the cigar box, bundle, or full tin unit is unopened and visibly damaged, please notify us within 72 hours of delivery for pre-authorization. Photo evidence is required for damaged cigars.
    • New, unopened cigar boxes, bundles, or full tin units may be eligible for a full refund minus shipping charges. If more than one cigar is missing from an open box, bundle, or full tin unit, it may be eligible for a partial refund for the amount of cigars returned (minus shipping charges).
    • Cigars that have been cut or smoked are not eligible for a refund.
    • Promotional items must be returned, or a restocking fee equivalent to the retail price may be deducted from any refund (if eligible).
  3. Cigar Samplers, 5-Packs, and Singles:
    • Cigar samplers, 5-packs, and single cigars are final sales and cannot be returned.
  4. Cigar Accessories and Other Merchandise:
    • All returns must be pre-authorized via email at info@habcigars.com.
    • Merchandise returned without pre-authorization will be subject to a 50% restocking fee (deducted from any refund, if eligible).
    • New, unopened merchandise may be eligible for a full refund, minus shipping charges.
    • If unopened and visibly damaged, please notify us within 72 hours of delivery for pre-authorization. Photo evidence is required for damaged cigars.
    • Humidors that have been seasoned are not eligible for return.
    • The manufacturers of Lotus® and Vertigo® accessories provide a lifetime guarantee. Contact us at info@habcigars.com to arrange a return or replacement.
  5. Virtual Gift Cards:
    • Virtual gift cards are final sale items and cannot be returned.
  6. How to Initiate a Return:
    • Once your return is pre-authorized, you will receive a link to our Returns Portal to initiate the return.
    • For any questions, contact our customer service via email at info@habcigars.com or call us.

Terms and Conditions:

  • All orders are subject to product availability.
  • Delivery times are estimates and are not guaranteed unless otherwise noted.
  • Sales taxes will be added where applicable.

For more detailed information, please visit our Help Center.